Reverse or stop unauthorised debit orders on FNB

FNB customers can stop, dispute or reverse unauthorised debit orders of less than R200 for free on the FNB App, Online Banking and Cellphone Banking. Debit orders that are higher than R200 can still be stopped, disputed and reversed via the FNB contact centre or at any FNB branch.

Use Online Banking
  • Login to your Online Banking profile and select ‘My Bank Accounts’ to view a list of your accounts.
  • Select your debit order account and then ‘My Debit Orders‘. …
  • Select the reason for disputing the debit order and then select ‘Reverse‘ or ‘Stop’.
  • Select ‘Confirm’ to accept the terms and conditions

Use FNB App

Select your debit order account and then ‘My Debit Orders‘. A list of your debit orders will be displayed. Select the reason for disputing the debit order and then select ‘Reverse‘ or ‘Stop’. Select ‘Confirm’ to accept the terms and conditions.